AI Customer Support Agent
A support agent that resolves common tickets end to end and drafts accurate replies for the rest, grounded in your help content and policies.
Generic support bots hallucinate policies, miss context from past tickets, and escalate everything hard. arosplatforms builds a support agent grounded in your knowledge base, macros, and order or account systems, deployed in your cloud and owned by you. It answers from cited sources, takes safe actions through your APIs, and hands off cleanly with full context when stakes are high. We measure deflection, accuracy, and customer satisfaction against real ticket history, and we keep a human reviewing any reply that touches refunds, account changes, or anything your policy flags as sensitive.
We ingest your help center, macros, past tickets, and policy docs into a grounded retrieval system with strict source citation.
We connect read and write actions through your existing tools: order lookup, refunds, account changes, each behind permission and confirmation rules.
We tune the agent against historical tickets, scoring resolution, accuracy, and tone, then run it in suggest mode before letting it auto-resolve.
We deploy into your stack across chat, email, and your helpdesk, with live monitoring and escalation paths to human agents.
What it does
Grounded Answers
Every response is backed by your help content and policies with inline citations. The agent says it does not know rather than inventing an answer.
Safe Actions
The agent looks up orders, issues refunds, and updates accounts through your APIs, gated by permission rules and confirmation steps. High-risk actions require human approval.
Clean Escalation
When a case is complex or sensitive, the agent hands off to a human with a full summary, sources, and suggested next steps. No customer repeats themselves.
Suggest Or Resolve
Start with draft replies your agents approve, then graduate categories to full auto-resolution as accuracy clears your bar. You control the pace.
Owned And Private
Runs in your cloud on your ticket data, so customer information never leaves your environment. You own the agent, the retrieval index, and the evaluation suite.
Teams commonly automate 35 to 55 percent of tier-one tickets end to end while cutting median first-response time from hours to under a minute.
Questions, answered
The agent only answers from your retrieved help content and policies, with citations on every reply, and abstains when confidence is low. We evaluate accuracy against historical tickets and keep a human in the loop for anything sensitive.
Yes. It calls your order, billing, and account APIs to resolve cases, but every write action runs behind permission rules and confirmation steps, with high-risk actions requiring human approval and a full audit trail.
We start in suggest mode, where the agent drafts replies your team approves, then promote specific ticket categories to auto-resolution only after they clear your accuracy and CSAT thresholds.
Bring ai customer support agent to your team
Book a free consultation and we'll map the fastest path to production.