Knowledge at everyone's fingertips
a global professional services firm
less search time
more reuse of prior work
of queries answered with a source
Consultants reinvented work that already existed somewhere in the firm. Knowledge lived in thousands of decks, memos, and inboxes across disconnected systems. Finding the right prior engagement took hours, and often the search simply failed. Senior staff became bottlenecks, answering the same questions over and over.
How we approached it
Inventoried knowledge sources and access rules to understand what could be searched and by whom.
Built a retrieval system that indexes documents while enforcing existing permission boundaries.
Tuned ranking and citations so answers point straight to the source artifact and author.
Piloted with two practice groups, refining relevance from real consultant queries.
“The whole firm's memory is finally searchable. People find the right precedent in seconds and spend their hours on the actual thinking.”
The system enforces the firm's existing access permissions at query time, so users only retrieve material they are already authorized to see.
Yes. It indexes documents, memos, and decks across the firm's connected repositories and presents results in one search experience.
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